Business Process & IT Consultancy
Companies often make significant investments in hardware and software, but fail to achieve the expected improvement in business performance and increased sales revenues. We use our experience both in business consultancy and technology either to scope a new solution or help you build on what is already in place to deliver a system that works the way you want it to.
Problem Solving
Our business is about solving your problems in the areas of:
IT Infrastructure & systems integration
- Thin client systems. Using your existing hardware but configuring them to operate as thin clients can bring real simplification of cost structure and management to any organisation, as well as enhancing reliability, performance and security.
- IBM i-Series integration. Perhaps you have "green screen" applications at the core of your business that you would like to make available via integration to Microsoft Office products or your corporate intranet.
- Database design and development. High performance relational database design, with triggers and internal procedures can significantly enhance the efficiency of crucial business processes.
- Computer telephony integration. Auto-dialling and screen popping facilties can often be useful additions to assist with customer sales and service applications.
Customer Relationship Management
- Better service means better sales. Your organisation knows a great deal about your customers, but bringing that information to those who need it, when they need it, can be a challenge. We have experience of developing bespoke CRM solutions, and can develop tools that work with your existing work-flow patterns and also provide useful real-time management information.
E-commerce
- Customisation. Customisation is the key to providing efficient and user-friendly e-commerce services to your customers. We can build systems to your specifications that help you sell your goods and services to best advantage. Multi-lingual, multi-currency functionality is also available.
Mobile technology & telephony
- SMS Text Messaging. We can develop text message based systems, either to link with your existing business systems or to help you increase sales or efficiency by introducing a new service. A possible scenario for this type of technology might by a field engineer texting time spent on a customer job, allowing for faster invoicing and improved customer satisfaction and cash flow.
- WAP Systems. The mobile wap platform allows for a rich degree of interactivity compared to text messaging. Use wap to enable e-business with your staff or customers where greater interactivity is required.
Benefits to You
Our solutions enable you to:
- Increase the effectiveness of your existing applications
- Integrate disparate systems and processes
- Interact more effectively with your customers
- Analyse and understand your customers' needs and respond to them
- Take advantage of e-commerce opportunities
- Eliminate duplicated work
- Increase sales revenue/profitability
How We Work With You
We adopt a common sense approach. We discuss your objectives with you, then we help you define how you can measure the before and after performance of your business. We present you with a written report of what we will do for you, together with a project timeline and key milestones. We aim at all times to be flexible and work with you as your requirements are refined.
If you have an idea for improving your business, why not call us on 01494 527257 to talk it over? You might be surprised at what we can do for you.
